Ss13 Privacy Policy — Protection of Malaysian User Information
This Privacy Policy explains how ss13 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. This Policy may be updated from time to time, and any changes will be reflected on this page.
Types of Information We Collect
During registration, ss13 collects your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to manage your account and ensure the security of your transactions.
Transaction details including payment methods (FPX, Touch 'n Go, Boost), amounts in RM, and deposit and withdrawal history are retained for financial record-keeping and customer support purposes. We do not store full payment card numbers; sensitive data is handled by certified payment providers.
Ss13 collects technical data such as device type, operating system, browser type, IP address, and screen resolution. This information helps us optimise platform performance for mobile users in Malaysia and detect suspicious activity.
Activity records such as games played, session duration, betting preferences, and navigation patterns are collected for internal analytics purposes. This data helps us better understand the needs of Malaysian users and continuously improve the platform experience.
How This Information Is Used
Ss13 uses collected information solely for purposes related to platform operations and service improvement for Malaysian users. The following are the primary purposes for which your data is used:
- Processing account registration, login, deposits, and withdrawals in MYR
- Verifying user identity to meet platform security requirements
- Providing effective and targeted customer support
- Sends important notifications related to your account, security, or changes to our terms
- Detecting and preventing fraud, unauthorised access, or platform misuse
- Analysing usage patterns to improve the interface and game offerings
- Complying with legal requirements or directives from relevant authorities
Ss13 will not use your data for third-party marketing without your explicit consent. We do not sell or rent user personal information to any external parties.
Cookie Usage & Tracking
Ss13 uses cookies and similar tracking technologies to ensure the platform operates correctly and to deliver a better experience for our users. Cookies are small data files stored on your device when you browse our platform.
Required for core functions such as login sessions, security, and navigation. These cookies cannot be disabled as the platform will not function without them.
Collects anonymised data on how users interact with the platform to help us identify technical issues and improve speed and usability.
Saves your preferences such as display language and game choices so you don't need to reconfigure them each time you access the platform.
You can manage or block cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some ss13 platform features.
Data Storage, Security & Third-Party Sharing
How We Protect Your Data
All ss13 user data is stored on servers protected with high-level encryption. Connections between your device and our platform use SSL/TLS protocols, ensuring that data in transit cannot be intercepted by third parties.
Account passwords are stored as irreversible hashes. Access to the user database is restricted to authorised personnel only and is continuously monitored. Data is retained for as long as your account remains active, and for a period determined by legal requirements after account closure.
Sharing Information with Third Parties
Ss13 only shares user information in the following limited circumstances:
- Payment providers: transaction information is shared with certified payment gateways to process deposits and withdrawals in RM
- Game providers: usernames and session data are shared with third-party game providers integrated with the platform
- Legal requirements: information may be disclosed to authorities where required under applicable Malaysian law
Ss13 does not share or sell user data with advertisers, data brokers, or any other parties beyond what is required for the operational purposes stated above.
Your Rights as an ss13 User
As an ss13 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and clearly state your request.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days. We reserve the right to decline requests that are repetitive or unreasonable.
If any information we hold about you is inaccurate or outdated, you may request a correction through the account settings section or by contacting our support team. Corrections will be carried out as promptly as possible.
You may request the deletion of your personal data by closing your account and submitting a written request. Some data may be retained as required by law or for the purposes of resolving ongoing disputes.
Any changes to this Privacy Policy will be communicated via a notice on the ss13 platform at least seven days before the changes take effect. Continued use of the platform after such changes constitutes your acceptance of the updated policy. For further questions, refer to the FAQ us or contact [email protected].
Questions About Your Data Privacy?
Contact our support team at [email protected] for any privacy-related enquiries, or visit FAQ for quick answers. Register or log in to manage your account settings.